Double check all form fields and submit your request again. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices state. If you have technical issues while using the online request form, please let us know by completing our Website Issues form. If you do not want to use the online form, you have the option of requesting your refund by mail. Send your request to:. Note : If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at and we will assist you.
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The last item on your to-do list and arguably the most crucial item was to submit your passport application. Luckily, you submitted your application through the post office a little over four weeks ago and are anxiously waiting for it to arrive any day. As you check your mailbox, you find a letter issued by the Passport Agency — your passport is finally here! So, what are you to do? If you find yourself in this situation, the one thing you should never do is to start a new passport application with Swift or any other third-party agency.
Please do not do this! If you do become notified that there is a problem with your passport application, follow the instructions listed on the government-issued letter. If timing is a concern for you, you should work directly with the government to get your situation resolved in a timely matter or call for more information. Ever hear of anyone having luck walking up to a passport office without an appointment?
Due to Covid, appointments are limited and seem to be unattainable. Wondering if I should even bother just showing up since everything I read says you must have an appointment.
Any advice is appreciated. Under current policy, the Passport Agency offices will not allow walk ins. Your best option is to make an appointment and if unsuccessful, keep trying at it. This was a passport print error — it was not our error.
We sent it back, along with all information requested and birth certificate. It took 6 weeks for it to be received. Now we are told it will take more weeks to get it corrected. Trip is bought and paid for and less than 6 weeks away. We called 4 times and were on hold over 4 hours — never able to talk to anyone. Do those 8 weeks June-August count as part of the week processing time? I travel in October and at the time I sent it in, that should have it arrive end of September.
If those initial weeks don't count, how can I get it sooner?? Did not pay for expedited as I should have had it. Answer: Hi, Michelle. Standard service may take up to 18 weeks counting from the day you submitted your application to the day you receive your passport. If you do not receive your passport days before your trip, you may try to schedule an appointment at a regional agency by calling Regional agencies cater to individuals who need to travel urgently and those who are traveling due to a life-or-death emergency.
They can issue passports in 72 hours or less. Help by: Anonymous Question: I sent my passport in for renewal and name change on April 28th. My trip is planned for Sept 3rd. My husband applied for a new one sent his on April 26th and got his 3 weeks ago. Answer: Standard service may take up to 18 weeks. Based on this, you should expect your passport to arrive on or before the first week of September.
Imminent travel by: Anonymous Question: I applied for a passport renewal in mid-June and it was just sent back to me saying that it was unable to be processed and that I need to apply for a new one.
I am going to travel to Mexico in 3 weeks and I know that even if I expedite a passport I won't get it in time Our flights and hotel are already paid for Is it a possibility to get a temporary passport or something of the sort? Answer: Temporary passports are typically issued by U.
Embassies or Consulates abroad to enable U. Since you are traveling out of the country, you will have to obtain a passport first. Please contact the NPIC at to see if they can give you an appointment to apply in person and get your passport issued before your trip. Where's my passport? I have a family friend who applied the same month as I did.
She applied on July 6th and got her passport on August 6th I applied on July 14th. Answer: Standard processing may take up to 18 weeks. If you paid for expedited service which your friend may have , you will get your passport in 12 weeks or less.
Based on the current processing times, you might not get your passport in time for your trip. Contact your representatives by: Danielle I just wanted to give hope to those waiting. I was in a similar situation last month. I applied for passport renewal in mid-June which I needed for the end of July.
I even had a problem arise with the copy of my marriage certificate. With the help of my State representatives, I had my passport in hand 5 days before travel. Try your congressman and senators. If you did not request expedited service, you should expect your passport to arrive around the last week of September.
Please contact the NPIC at for more information. Still no passport by: Anonymous Question: I applied for my passport on May 28 and was told it would be weeks. I have a trip planned for September 26th. Am I going to receive my passport on time? Answer: Routine processing can take up to 18 weeks.
Your passport should arrive by the last week of September. When will I get my passport? It's processing. They said 12 weeks but I am going out of the country. I need my passport back so I can see a visa because I'm leaving in November. I didn't expedite my passport. Has it been 18 weeks since then? Answer: Standard service takes up to 18 weeks from the day you submit the application to the day you receive the actual passport.
Shipping by: Anonymous Question: Just curious, I paid for expedited processing for my passport. Is there any way I can pay for the day shipping? Answer: You may contact the NPIC at to find out if payment for this service can be done over the phone.
We live in San Francisco. Trying to get clarity. Who needs to attend this appointment? Since the three of us already applied in person, do the three of us have to fly to San Diego? Email confirmation says only 1 number of attendees. Or can either my husband or I attend? DS form filled out. And the application is being processed already. Could someone please explain the process we should follow in San Diego? Answer: Only one person needs to appear at the regional passport agency.
The child does not need to be present anymore. There will be no need to re-submit the requirements but proof of travel in the child's name must be presented during the appointment. We expedited the renewal! What can I do now??? Answer: Hi, Randy. Unfortunately, all you can do at this point is to call. Appointments at regional agencies can only be scheduled by calling 72 hours before your scheduled departure.
Traveling next week Tuesday! When I applied for hers, the time frame for expedited shipping was still weeks which is what the lady at the post office said! I applied for her passport on July 6th and they received it on July 9th and not when I check status is says "not available" which is so annoying!
Her passport has not arrived, what can I do? Can I still go get one at the agency without her documents if they were mailed with her application? Answer: Hello, Ingrid. It takes about 6 weeks for an application to appear as processing in the tracking system.
You can call for an appointment at a regional agency. If the application has been received, passport services will have the requirements on file and they will issue your daughter's passport in 72 hours or less. Status shows processing even though I sent in an after request to expedite the process started on July I travel in less than 10 days. Any suggestions on what should I do to get my passport on time?
Answer: You may call for an appointment for urgent travel service. An agent will determine if you are eligible for an appointment, schedule one if you are, and give you a confirmation number.
You need to go to the regional agency for your appointment and bring proof of urgent international travel. I am going to get it expedited but worried it will not come in time seeing how that is about a week span. And do I call to report it lost before I apply for a new one?
Answer: You may call to report your passport as lost. Alternatively, you may submit Form DS with your requirements for a new passport: 1. Form DS 2. Proof of U. Proof of identity plus photocopy 4. One new passport photo 5. Payment for fees Expedited service may take up to 12 weeks. Twelve weeks from August 9th is November 1st, just days before your planned trip. If you pay for day shipping, you may get it sooner.
To Jamaica by: Patricia A. I still have not received my passport and now it's August. My paperwork started in April. I have another daughter that has not received her passport either. And the trip is paid for in full. Please help us!
The flight and hotel are getting paid so if we have no passport what are we to do next. I'm so lost. Answer: Hi, Patricia. As a private company, we cannot interfere once an application has already been submitted. Since you submitted in April, your passport is likely already on its way to you.
Check Application Status. Answer: The only place that can issue a passport in time for your travel date is a regional passport agency. Please call to report the loss of the passport and to schedule an appointment.
My passport is still in process status. My local agency is booked and after 67 attempts to get through.. So I booked the appointment anyway. Answer: You need to go to the agency that you have an appointment for. You will only be turned away if you show up at the agency close to you. Frustrated, Waiting on infant passports over 12 weeks now by: Anonymous Question: I applied for my twin infants' passports 13 weeks ago.
At that time we were told 8 weeks to process and no need to pay to expedite. Now we leave in 2 weeks. Tried calling the but no one answers. Also, unable to book an online appt at the nearest passport facility. I'm extremely frustrated and can't seem to get any answers or help. Answer: The Department of State has temporarily disabled the online appointment booking system. You need to call to schedule an appointment. Since a lot of people are calling for various reasons and there is only one number to contact passport services, lines are expectedly busy and some calls may be disconnected.
Just keep trying so you can have your child's passport issued in time for your trip. Answer: Your boyfriend can call passport services at to schedule an appointment at a regional agency.
If he gets an appointment, he needs to bring proof of his imminent international travel. He will then be issued a passport in 72 hours or less. What to do? It was never charged to their credit card. They are traveling abroad on August 25th and we are now very nervous if they will get their passport on time.
Is there anything we can do? Answer: The only option left is to follow up in person at a regional passport agency. Appointments are strictly required and can only be booked by calling You can start calling two weeks before your trip.
Please bear in mind that there are no guarantees that you will get an appointment. Priority is given to those who need to travel urgently due to a qualified life-or-death emergency.
Now I see on the status that her application still is in process, however, it says the U. I tried to change the service from regular to expedited. I was told by a representative that I have to reply to an email with an extra charge.
However, "The passport agency will do its best to accommodate my request but cannot guarantee it". What shall I do now??
Answer: Your only other option is to schedule an appointment at a regional passport agency 2 weeks before your scheduled departure.
Appointments can only be booked by calling Passports by: Anonymous Question: I applied for my two minor children's passports on May 6 at the post office, they were sent out on May 7, the checks were not cashed until June When we applied, standard wait times were 12 weeks.
However, it has now been 11 weeks and the status on BOTH applications still says unavailable. Our travel plans are for mid-August and I am freaking out. Why is there no update to the status? I have already tried calling and that was a total waste of time.
Answer: We are not a government agency so we cannot provide you with a definitive answer as to why the applications are still not showing up in the tracking system. It is possible that there are missing requirements and passport services is waiting for you to send them for the applications to proceed. Please check your mail and email inbox for any communication from the Department of State. You may try and contact the NPIC at Calling before or at opening hour 8AM may give you a better chance of getting someone to answer your inquiries.
If you are not satisfied with the agent's answers, ask to speak to a supervisor. Passport not arriving on time by: Anonymous Question: I have applied for a passport renewal in May and have not received my passport yet. I am traveling to Canada by car on Aug They closed the online appointment system. I tried calling them and can't get through their automated system to talk to someone so I can make an appointment with the regional office.
Any advice will help. Answer: Your time is better spent trying to schedule an appointment online than waiting for someone to speak to on the phone. Agents do not have access to an alternate reservation system -- what you see online is also what is available to them. You can try going online for an appointment at 11PM onwards. Some have said this is when slots open. We cannot guarantee that you will be able to get an appointment but it's worth a try.
S Question: My family is supposed to travel on July Passport status still says in process. I tried to get an appointment, none is available. I waited on hold for 4hrs 44mins. Help, any suggestions? Answer: Unfortunately, there is no other way you can get your passport but to go to a passport agency. Some say they were able to schedule an appointment successfully between 11PM and 3AM. Please make sure your appointment date is no sooner than July 28 -- 3 business days before your travel date.
I expedited it as well. I tried calling several times, no luck. Answer: It can take up to 12 weeks for a passport to arrive through expedited service. You should schedule an appointment at a regional passport agency in order to get your passport issued before your trip.
Your appointment date must be no sooner than Monday, July Please bring proof of your upcoming international travel. Travel date July 29 - help please by: Danielle Question: Hi, here is my timeline. Will my passport arrive in time? I was on hold for four hours and the agent who answered was no help. Did the marriage certificate hold-up ruin my expedited timeframe or will they try to honor my request to expedite and travel dates? I can't get an appointment either. Answer: A slight delay is to be expected since there was a missing requirement.
We cannot tell you how much longer it will take since we do not have access to the government's data. The only way you can ensure that you get your passport before your trip is by going to a regional agency. You need to schedule an appointment for no sooner than 3 business days before your trip. Appointments are very limited but some have shared that they were able to easily get one between 11PM and 3AM. Applied for DS 86 by: Anonymous Question: I had applied for an expedited passport which was sent back to a passport agency in Virginia.
My mailing address was invalid. I have an international trip coming up on August 4. I submitted DS 68 today. Does anyone know if my passport will be reissued or old re-sent. Since my timelines are less than 2 weeks, do you know if my passport will come on time? Am I missing something? Appreciate any information. Tracking an application with call center is painful. Answer: The Department of State has not published processing times for passport reissues through DS We cannot tell you if your passport will arrive in time for your trip.
Appointments are limited at this time but some slots do open up. Some users say it's easier to schedule an appointment between 11PM and 3AM. Missing in action by: Anonymous Question: I have been waiting for ten months for my passport.
My status says 'in process' but nothing yet. What can I do to get it now? I'm hearing that other people are getting theirs quickly. So why is that? Please help. Answer: We cannot provide an explanation as to why some applications are processed faster than others. It is possible that some documents are missing and need to be submitted. Please contact the NPIC at to find out why your application has taken this long to process. Processing time.
Confused by: Anonymous Question: I submitted my application on May 28th. It states it is being processed after being received on July 6. Do the 18 weeks start from May 28th when I submitted it in the post office. Or does it start from July 6th when they started processing it? My trip is coming. Answer: The 18 weeks approximation is counted from the day you submitted the application at the post office to the day your passport arrives at your doorstep. There MAY be some delays in the mailing.
Passport assurance by: Anonymous Question: I was able to secure an appt tomorrow. Will I be able to get my passport on the same day as well? Answer: Regional passport agencies issue passports in 72 hours or less. I have read the articles about the huge backlog and delays in getting passports renewed. I will fly to Dallas next week July My return flight is October My passport expires on August 23, after my arrival but before my return. With about 10 weeks to get my renewal, what do you suggest is the best way to get my passport renewed in time for my return to Spain?
Thanks for the advice. Answer: Hello, James. You may employ the service of a private passport expediter to renew your passport. Our trusted service, Rush My Passport , can get a renewal completed in an average of 4. Your other option is to wait until two weeks before your scheduled trip back to Spain and schedule an appointment at a regional passport agency.
Your appointment date must be 3 business days before your departure date. You can bring your renewal requirements and proof of travel to your appointment in person. Appointments are extremely limited at this time and those traveling due to a life-or-death emergency are prioritized. Get Passport Fast. I did the passport appointment on April 15 but did the routine service instead of expedited.
Is there any other way to get a passport faster? Answer: Only a regional agency can issue your passport faster. You need to schedule an appointment and bring proof of your upcoming trip. A passport will be issued to you in 72 hours less if all your requirements are in order. Still No Passport : by: Anonymous Question: I applied for my passport on May 4 and opted for standard processing time.
At this time it was 6 weeks processing and 6 weeks to mail. I was okay with this because I figured it would arrive by my travel date, which is August 2nd. What am I supposed to do? Answer: You can schedule an appointment to apply at a regional passport agency.
Your appointment must be no sooner than 3 business days of your travel date. Passport by: Anonymous Question: I expedited my passports for me and the family on June My flight is July 25 and still have no word on my passports. What should I do? Should I be worried? Answer: Expedited service may take up to 12 weeks -- 6 weeks to process and an additional 6 weeks to mail.
Maxing out this period, you cannot expect your passports to arrive before your trip. The only place that can issue your passports in time for your travel is a regional passport agency. Schedule an appointment at an agency and bring proof of your upcoming trip. Your passports will be issued within 72 hours or less. In case you don't get an appointment and need to move your travel dates, we strongly recommend waiting for the passports to arrive before making any final travel arrangements.
I haven't received an update and can't get an in-person appointment as there are 0 available. I fly on July 26, what can I do? I reached out to senators and congressmen, but no luck yet.
Some users have shared that slots can open between 11 PM and 3 AM. Maybe you will be able to secure a slot during those hours. It's now July 18 and it's still processing. I was told by my post office I would have it in time for my travel on August 12th and I'm getting worried I won't have it in time.
I submitted an online request for expedited service on July 7 out of fear and still haven't heard back and when applying I paid for day shipping extra. Answer: The Department of State's service commitment is to process expedited requests within 20 days of receipt of the said request. You will know that your request is being processed if your payment for expedited service was charged to your account. Check when the payment was charged to your account and count 22 days including shipping.
That is when you can expect your passport to arrive. As a backup plan, you can schedule an appointment at a regional agency so you can followup in person of your application remains in process. Your appointment date must be within 3 business days of your departure date.
They arrived both by June 14 and my status is also the same approved and they are printing since June We have an international trip coming up on Aug 5. I missed adding travel dates in my application form. Can I call the call center and add it to my application?
Otherwise, are the appointments at the SFO consulate attainable? Should I just cancel my trip? Answer: It is still possible that your passport will arrive but there are no guarantees. While it can be very hard to secure an appointment, it is not impossible. Some users have had success trying between the hours of 11 PM and 3 AM. Please make sure you are setting an appointment for August 2 and not a day sooner. If you can secure an appointment, your passport will be issued within 72 hours or less.
There will then be no need to cancel your trip. No Appointments by: Anonymous Question: Sent in my passport renewal end of May, they received it June 3, status is "in process". Our flight is less than 5 days, I am the only one waiting for my passport.
There are no available appointments in LA. Will I be able to get in the office if I do a walk-in? Answer: Appointments are strictly required. You will very likely be turned away if you show up without one. Passport by: Anonymous Question: I'm panicking.
It's July 17 and our travel date is August 1. My husband and I received our passports but have not received my daughter's. I need help, I have been emailing and trying to get an appointment and nothing is available.
Answer: Appointments will be available to you 2 weeks before your trip so that will be on July You can start checking at 11PM tonight for an appointment. You can try other locations if the one closest to you does not have a slot available. Please make sure that your appointment date is no sooner than July 18 -- 3 business days before your travel date. Please make sure to bring proof of travel in your daughter's name. Will our passports make it in time?
Our passports were not received until June On July 13th I submitted for expedited services. Our trip is on September 16th. Answer: There is no reason to worry at this point. We recommend monitoring your application status closely and check your email regularly for updates from passport services.
I have been on this message board for the last two weeks freaking out like most of you about obtaining my passport in time for my trip. Here's what I can share, based on my experience, you will recieve your passport on time as long as you requested expedited service and allow for at least 4 weeks.
Here's where it gets even more scary, the delivery date according to USPS was set for July 17 by 9pm but we are scheduled to depart July 17 at am. However, I received my passport on Friday, July 16, at pm. Phew, it was scary for a moment but I received on time and all is well for me to travel internationally.
I share this to save you from countless sleepless nights like me, attempting to talk to a live person only to learn that they are unable to access your application nor track processing and I really want to save you from trying a million times over to secure an appointment at a Regional Office. I just want to help bring comfort because I nearly had a heart attack over this entire experience.
Good luck to you. Help please by: Anonymous Question: I applied for standard shipping for my passport on April 13th because they said my passport would come in on time for my trip on August 3rd. Now they are saying it will take 18 weeks?? Is my passport still going to come in on time? Answer: Routine service still takes 10 to 12 weeks to process but it may take an additional 6 weeks to mail on the front and back end, hence the 18 weeks. Based on this timeline, your passport may not arrive until the third week of August.
While there is a good chance it will arrive before then, there are no guarantees. Travel dates missing in application by: Anonymous Question: Does it matter I did not mention my travel dates in the application? I opted for expedited service though. I applied on June 3. It was approved on June 14 but not mailed. I have international travel on Aug 4.
Answer: Passport services may take your travel date into consideration when they are able. These days, however, not so much because of the volume of applications and limited manpower. Expedited service may take up to 12 weeks, which means your passport may not arrive until the last week of August. You can get your passport issued before your trip if you go to a regional passport agency. Appointments are required and it must be within 3 business days of your travel date.
Schedule an Appointment Appointments are extremely limited these days so you will need to spend a considerable amount of time trying to schedule one. Some users have reported that slots open before midnight until the very early hours of the mornings. Passport approved month ago but not mailed by: Anonymous Question: Hi. My family applied for expedited passports on June 3.
My husband and kids got theirs by 14 June. My status was approved by June 14 but it has not been mailed.
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